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Message: <blockquote data-quote="RahulP" data-source="post: 2562258" data-attributes="member: 137531">disclose your conversation (emails whatever) with her and her responses to amazon, i think there is a proper place for that, and show that you informed her of the exact condition of it.  also inform them that she confirmed receipt of the product (obviously) and that on her part, she didnt have delivery confirm and that you have no records of receiving the book back.  let amazon take care of the rest.on your end, do not refund anything.  you aren't some giant corporation who would rather take a tiny financial hit than ruin customer service, you are (im assuming here) just someone selling a few things here are there.  you properly informed her of the condition, and she agreed to it, now it's her problem if she decided she didnt want it anymore.</blockquote>