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Message: <blockquote data-quote="daniel" data-source="post: 2746838" data-attributes="member: 207825">does SONY provide syncing and restoring software like samsung's "samsung kies" or Apple's 'iTunes"?go to the sony site for android phones and there should be one like that...dunno ionly use kies and itunes.using the software provided by Sony do a complete restore of the phone. just USB connect and press restore.then it will probably download and install jelly bean and required updates.oh i think if found software similar to itunes.go here: http://www.sonymobile.com/gb/software/computer-software/              Sony's syncing thing.if you can't restore with that software then call SONY services and ask them.....(obviously XD)</blockquote>