this is legal? After 14 months of phone transfers, no one understanding me, and several peomises from the managers, employees and supervisors..From billing to collections on something i dont owe..Malfunctioning boxes and services not hook properly, i have my phone yanked, no bill jan no disruption letter, no phone call..But their assurance this wont happen, ref numbers quality assurance, and employee numbers, i do all im suppose to do and go farther to make sure no disruption, yet in the middle of my 9 yr old birthday, disabled as i am, no phone and 12 mom and dads asking me why my phone dont work? kids wondering why the tv shut off and my new landlord questioning my ability to pay rent if my phone is disconnected..Not to mention the imbarassment..And i still cant get a damn manager on the phone 1. He has to be able to call me back, 2. He cant im on a pay phone, why cut phone. 3. Because they still wont let me talk to one, as they say they can handle it..Ya like they handled it when they hung up and told me to go ahead and cut my services, but shose to do it for me the second time so i could call them by cancelling my phone with no notice, 2 hrs after i spent 3 hrs being transfered from billing to satalite to collections..Did i mention the phone is 60 dollars, and its the satalite that owes me this 400..ya now what