WeinerSnitzel
New member
I work in a psych hospital and have to protect patient's rights due to the HIPPA law. I have one detective who always calls and wants to know if a patient is in the hospital. Patient refuses to have anyone notified that they are there. When I explain this to this particular officer, she gets mean and rude. I have gone out of my way to ask patient's if they would like to speak to her and have even encouraged it, saying it really is important to talk to her, but my hands are tied if the patient refuses. She becomes so irrate when I can't help her. It just gets really old, I go out of my way to try and help and then she hangs up on me. Calls me back when she needs help again and I get the same response.
What can I do? Im I just preaching to the choir?
Thanks
What can I do? Im I just preaching to the choir?
Thanks