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Message: <blockquote data-quote="Tukmyhamster" data-source="post: 1417102" data-attributes="member: 554952">You thought the customer was angry and annoyed but did you ask them to see if you were right?I can say that I can tell that right now you are feeling miserable and frustrated but unless I have some way of verifying it how do I know that I am not just making it up?For what it's worth I think the customer was probably displaying very subtle signs of annoyance which you picked up on subconsciously.There is a name for it, sensing other people's feelings magically is called being an empath but it is the biggest load of hogwash.</blockquote>