Jun 17, 2025
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Cannot get user to enterprise activate handheld?
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<blockquote data-quote="LilyM2" data-source="post: 2187025" data-attributes="member: 771616"><p>I created a new user and he has a brand new mailbox on exchange, and i added him to the BES, he starts monday and I went to activate his BB 8830 it hangs and then says it cannot contact the server, see administrator. </p><p></p><p>I removed and re-added the user. I also activated myself on the phone just to verify it was able to be activated. So it has to be a problem with his account somehow I guess.</p><p></p><p>I am new to this stuff so bear with me. But i have been working with it all day and I am in a remote location, and I need to have him up and running by Monday. </p><p></p><p>ANY help would be greatly appreciated.</p></blockquote><p></p>
[QUOTE="LilyM2, post: 2187025, member: 771616"] I created a new user and he has a brand new mailbox on exchange, and i added him to the BES, he starts monday and I went to activate his BB 8830 it hangs and then says it cannot contact the server, see administrator. I removed and re-added the user. I also activated myself on the phone just to verify it was able to be activated. So it has to be a problem with his account somehow I guess. I am new to this stuff so bear with me. But i have been working with it all day and I am in a remote location, and I need to have him up and running by Monday. ANY help would be greatly appreciated. [/QUOTE]
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