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<blockquote data-quote="sue" data-source="post: 1612799" data-attributes="member: 232509">Rights concerning internet purchase?On Christmas eve 2008 I bought and downloaded Power DVD8 Ultra from Cyberlinks website. I was very excited to be trying out blu ray on my new PC. I installed the package, put in the disc and watched through the adverts. Then after the adverts had finised the programme crashed - didn&#039;t even get to the title screen.I tried everything I could think of, and eventually contacted Cyberlink through their support section of their website. The response I got was a rather bland, standard message, the content of which suggested that they hadn&#039;t even read what I had written. I gave them the answers they asked, including the diagnostic &#039;is your computer ready for Blu ray&#039; thing (why would I have been trying to run blu ray if my computer wasn&#039;t set up for it??) and waited for an answer.several days later, another message from them asking for more info about my comupter, which I gave them . They seemingly only answered me after this because I had to prompt them to do so.To cut a VERY long story short, this is still going on over 2 months after the date of purchase. They have not been able to offer me a solution that makes the product work. I have now asked for my money back, and they seem VERY reluctant to let me have it! I sent my request to the link they sent me. They told me that their policy states that refunds can be given 30 days after the date of purchase! This hardly seems good enough as it is their fault it&#039;s taken this long, and it&#039;s not my fault their product does not work!My latest message from them said that as it was over 30 days since my purchase I should follow this link http://www.cyberlink.com/english/cs/supp...As you can see, this tells me nothing that is any help.I know in the UK that they are in breech of trading laws. However, as they are on the iternet, I am unsure what I can do.All I wanted was for the product I bought to work. And now I am ending up fighting a battle to get my money back as they have not been able to make their programme usable.Can anyone advise me where I can turn to? Does anyone know what my rights are concerning an internet purchase such as this? And does anyone know how I can get my money back off of them?ThanksSusan</blockquote>

[QUOTE="sue, post: 1612799, member: 232509"] Rights concerning internet purchase? On Christmas eve 2008 I bought and downloaded Power DVD8 Ultra from Cyberlinks website. I was very excited to be trying out blu ray on my new PC. I installed the package, put in the disc and watched through the adverts. Then after the adverts had finised the programme crashed - didn't even get to the title screen. I tried everything I could think of, and eventually contacted Cyberlink through their support section of their website. The response I got was a rather bland, standard message, the content of which suggested that they hadn't even read what I had written. I gave them the answers they asked, including the diagnostic 'is your computer ready for Blu ray' thing (why would I have been trying to run blu ray if my computer wasn't set up for it??) and waited for an answer. several days later, another message from them asking for more info about my comupter, which I gave them . They seemingly only answered me after this because I had to prompt them to do so. To cut a VERY long story short, this is still going on over 2 months after the date of purchase. They have not been able to offer me a solution that makes the product work. I have now asked for my money back, and they seem VERY reluctant to let me have it! I sent my request to the link they sent me. They told me that their policy states that refunds can be given 30 days after the date of purchase! This hardly seems good enough as it is their fault it's taken this long, and it's not my fault their product does not work! My latest message from them said that as it was over 30 days since my purchase I should follow this link http://www.cyberlink.com/english/cs/supp... As you can see, this tells me nothing that is any help. I know in the UK that they are in breech of trading laws. However, as they are on the iternet, I am unsure what I can do. All I wanted was for the product I bought to work. And now I am ending up fighting a battle to get my money back as they have not been able to make their programme usable. Can anyone advise me where I can turn to? Does anyone know what my rights are concerning an internet purchase such as this? And does anyone know how I can get my money back off of them? Thanks Susan [/QUOTE]

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