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<blockquote data-quote="Joyce" data-source="post: 2295241" data-attributes="member: 221710"><p>I had an account with DirecTV for 11 years, always paid IN ADVANCE per their Service Agreement.&nbsp; I&nbsp; cancelled the account 7/3/10 via email. They responded, saying I needed to cancel by phone. I was out of town over the holiday weekend and called them on 7/7, once again saying I was cancelling. The CSR did cancel the account, but wanted to &quot;split the difference&quot; between 7/3 and 7/7 (petty!). I told them go ahead if it was that big an issue! Inconsequential, because I had pre-paid the account through the end of their billing cycle, to and including 7/14. After cancelling, they sent me another bill for service from 7/15-8/15- WHY??!&nbsp; I&#039;d always pre-paid my service, and own all my equipment. My dish has been physically disconnected since 6/29 when I had DISH installed. They have no legal reason to bill me or take me to colllections. When I received the first bill after cancelling (on 7/19) I wrote their office according to info printed on the back of the bill in the event of a dispute, and explained the situation. Also sent a copy to their regular billing address, saying the account was in dispute.&nbsp; AND made multiple phone calls to them, in which they told me they&#039;d &quot;check into it&quot;.&nbsp; I just received paperwork for a mortgage re-fi with an entry that needed an explanation. Some business I didn&#039;t recognize. I looked into it and found it was for a&nbsp; collections agency. What do I do now?! I&#039;ve done everything &quot;by the books&quot; and they seem hell-bent on extorting money from me that I don&#039;t owe! How can I get them to back off and get their records straight?</p></blockquote><p></p>

[QUOTE="Joyce, post: 2295241, member: 221710"] I had an account with DirecTV for 11 years, always paid IN ADVANCE per their Service Agreement. I cancelled the account 7/3/10 via email. They responded, saying I needed to cancel by phone. I was out of town over the holiday weekend and called them on 7/7, once again saying I was cancelling. The CSR did cancel the account, but wanted to "split the difference" between 7/3 and 7/7 (petty!). I told them go ahead if it was that big an issue! Inconsequential, because I had pre-paid the account through the end of their billing cycle, to and including 7/14. After cancelling, they sent me another bill for service from 7/15-8/15- WHY??! I'd always pre-paid my service, and own all my equipment. My dish has been physically disconnected since 6/29 when I had DISH installed. They have no legal reason to bill me or take me to colllections. When I received the first bill after cancelling (on 7/19) I wrote their office according to info printed on the back of the bill in the event of a dispute, and explained the situation. Also sent a copy to their regular billing address, saying the account was in dispute. AND made multiple phone calls to them, in which they told me they'd "check into it". I just received paperwork for a mortgage re-fi with an entry that needed an explanation. Some business I didn't recognize. I looked into it and found it was for a collections agency. What do I do now?! I've done everything "by the books" and they seem hell-bent on extorting money from me that I don't owe! How can I get them to back off and get their records straight? [/QUOTE]

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