Does anyone know how to upgrade the firware on a Samsung BD-P1000 Blu-ray player?

Samantha

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My husband purchased a Samsung Blu-ray player from ebay and we've been advised to upgrade the firmware. He's found the software online but now can't seem to transfer it to a disc successfully to install it on the player. We've since found out this is a common problem with this model. Anyone have any helpful advice?
 
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