How did you order it? If you ordered it from the booklets they hand out,, there should be a number on the back of your local rep. Or else you'll have to get a contact number somehow, and call them during business hours. There must be a way to contact them if your not happy.
Here the site to contact them Via telephone
http://www.avoncompany.com/world/contactavon.html
Not sure where you live, so hope that helps!