ebay call not recognising button press?

I recently received an email from ebay (MC003 A28 FPA NOTICE #UK: eBay Password Reset) and they reset my password for some unusual activity. When I went to the relevant page, they asked the pet name security question, which I forgot. I tried the phone solution, where they are supposed to call me to confirm a pin number.

However, it did not work out. I gave my mobile number, and upon the usual 'if you are expecting this call, press one', it does not recognize the fact that I press the relevant number and keeps repeating the message.

Anyone knows about how to resolve this issue?

thanks
 
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