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Message: <blockquote data-quote="questioner" data-source="post: 424073">I had a bad experience at one of America's most popular restaurants.  I asked the waiter to bring the manager over and after a 15 minute wait he finally came over to talk to us. He was rude and and acted like he was doing us a favor to even talk to us. I got no where with him.Anyway I went to the website for the chain and submitted a complaint over the Internet and also sent them an email. Two weeks have passed and I have not heard anything yet. Shouldn't I get at least a form letter or a gift certificate?What are your experiences with complaining to the front office and do you get a gift certificate or coupon?</blockquote>