How do I reply to a letter which, unfairly, complained about my Real Estate service?

R

Raquel

Member
Had not been able to sell for the price they wanted.
Sent written communication - they said they wanted visual.
Said they never knew the length of list but this was described clearly although they were upset the night of listing as financial woes.
Said they believed the firm was not concentrating on selling a property that incidentally the firm has spent huge money on marketing - they now receive nothing for that.
Please do help as I need to reply to protect myself and my company.
 
T

TireBiter

Member
Regardless of what you say in your reply, it's important to keep a level head and remain professional. Their dissatisfaction may not be in your services but more that they're financially strapped and were looking for a way out of debt.

I'd take a night to think things through before replying. Attach copies of any agreements that specify anything they've questioned so that your company is covered from liability. Simply explain to them that your firm had their best interest in mind and despite your best efforts and the current state of the economy, you weren't able to attract a buyer.

Don't candy coat and again, remain professional. Best of luck to you and your company. =)
 
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estielmo1

New member
Simply and professionally (without overstating the case) enumerate all that you did to market the property, including any serious offers you got. Highlight the clauses of the contract that cover their points of complaint.

Then close and send.
 
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estielmo

New member
Simply and professionally (without overstating the case) enumerate all that you did to market the property, including any serious offers you got. Highlight the clauses of the contract that cover their points of complaint.

Then close and send.
 
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