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Message: <blockquote data-quote="wayander" data-source="post: 2671033" data-attributes="member: 902037">What is the best way to deal with a customer who is complaining and won't listen that you can not bend the rules for them.  examples,your card does not work and I can not make it work.You did not buy the items on the coupon and I do not want to commit fraud and get fired for taking your coupons.I have no input on the price on the shelf. If I ask a question it for a reason. What is the best way to make a person come out of such a experience smiling.</blockquote>