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Message: <blockquote data-quote="SomeoneWhoKnows" data-source="post: 2007150" data-attributes="member: 557132">*22803 usually works but sometimes they are doing system upgrades in the evening and it won't recognize your phone. Try calling during the day (it's free). If all else fails then call 611 from your cell and explain to the rep what you just said here. On a side note, when you call *22803 it does not ring and it may take a minute to get the 'welcome to TELUS' message. Once you hear this message then you can continue by listening to the prompts.</blockquote>