Jun 17, 2025
Оfftopic Community
Оfftopic Community
Forums
New posts
Search forums
What's new
Featured content
New posts
New media
New media comments
New resources
New profile posts
Latest activity
Media
New media
New comments
Search media
Resources
Latest reviews
Search resources
Members
Current visitors
New profile posts
Search profile posts
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
Information & News
RSS News
Health and Fitness
How We React To Customer Abuse Depends On Culture
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="tD33NAt" data-source="post: 2742878" data-attributes="member: 124445"><p>A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether. "Our research shows that culture plays a significant role in how frontline workers deal with customer abuse," says UBC Sauder School of Business Professor Daniel Skarlicki, a co-author of the study. "In North America, employees tend to retaliate against offensive customers - doing things like giving bad directions or serving cold food...<img src="http://feeds.feedburner.com/~r/mnt/healthnews/~4/uqcymb_DPko" alt="" class="fr-fic fr-dii fr-draggable " data-size="" style="" /></p><p></p><p><a href="http://feedproxy.google.com/~r/mnt/healthnews/~3/uqcymb_DPko/258208.php" target="_blank">More...</a></p></blockquote><p></p>
[QUOTE="tD33NAt, post: 2742878, member: 124445"] A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether. "Our research shows that culture plays a significant role in how frontline workers deal with customer abuse," says UBC Sauder School of Business Professor Daniel Skarlicki, a co-author of the study. "In North America, employees tend to retaliate against offensive customers - doing things like giving bad directions or serving cold food...[IMG]http://feeds.feedburner.com/~r/mnt/healthnews/~4/uqcymb_DPko[/IMG] [url=http://feedproxy.google.com/~r/mnt/healthnews/~3/uqcymb_DPko/258208.php]More...[/url] [/QUOTE]
Insert quotes…
Name
Verification
Please enable JavaScript to continue.
Loading…
Post reply
Top