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Message: <blockquote data-quote="Goldaccess" data-source="post: 1637142" data-attributes="member: 535353"><p>Its defective and or you may have gotten a virus but i doubt the virus part. It is under the one year warranty use it call 1-800-801-1101 they will exchange it for free takes three to fives business days. Before you do any of this i would suggest a master reset and clear which will delete all data so back it up or write it down</p></blockquote><p></p>