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Message: <blockquote data-quote="MakaveliXue" data-source="post: 2307853" data-attributes="member: 804077">Ok. i have the BB 8351i. i attache it to my computer using a USB cord. windows Xp found the drivers and installed them. i went to the update site to update my phone http://na.blackberry.com/eng/update/. i clicked update and let it do it's process.it beeps like it disconnected the re-connects it loads JVM and system Software then erases apps then i get the error: Device communications error encountered. [A:0x0000000F]Please try the following:- Disconnect your device and restart your computer.- Restart the loading process.So i do this and get the same error. i searched the internet and follow other Forums, tips tricks such and such.Can anyone help with a resolution.</blockquote>