I need help with my recently installed Verizon FiOS tv. Please see below for

aeloverr_xo

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additional information.? We recently had Verizon FiOS TV installed this past weekend along with a new HD TV. It has been working fine the past few days. Last night my moms boyfriend was messing with all kinds of settings last night and doesn't remember exactly what he did (he's not technical). Now only the basic channels work - NBC, ABC, CBS, etc. When we try to go to a movie channel, HD channel, or any other channel we hear sound but there is no picture. I've tried changing things since I'm the most technical in the family and have had no luck. We can't really call tech support since he doesn't know what he changed last night. Does anyone know how to fix this problem? I already tried resetting the router which it said to do online.
 
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