My grandma took a car on PCP and now she has to the end of the agreement. They are wanting their money or for her to return the car. She made a new arrangement with them only to find the initial contract was the mileage set at 37,000 over a three year period. My grandma only does about 2000 per year and at the moment its is 6500 on the clock.
I phoned Lexus about this but the guy tried to pass the buck and demanding the money and that if we do not sign a new agreement he is going to order them to come and collect the car.
Is there anything that could be done such as complaining to the FSA and that it was not thoroughly explained to my grandma about this purchase plan.
She signed to it not knowing what she was getting into and it was not properly explained to her.
The are saying they need to see the new agreement by monad 8th nov otherwise they will arrange for the car to be taken away. I told the guy we will pay but just need a bit a time to understand the old contract.
At the moment wit it at 37000 set miles, car is valued at £12500,she paid £9800 deposit and her regular monthly payments. She has never defaulted.
Is there any way forward????
I phoned Lexus about this but the guy tried to pass the buck and demanding the money and that if we do not sign a new agreement he is going to order them to come and collect the car.
Is there anything that could be done such as complaining to the FSA and that it was not thoroughly explained to my grandma about this purchase plan.
She signed to it not knowing what she was getting into and it was not properly explained to her.
The are saying they need to see the new agreement by monad 8th nov otherwise they will arrange for the car to be taken away. I told the guy we will pay but just need a bit a time to understand the old contract.
At the moment wit it at 37000 set miles, car is valued at £12500,she paid £9800 deposit and her regular monthly payments. She has never defaulted.
Is there any way forward????