My blackberry display picture won't change?

[Sharon]

Please help this has being hear for over a month ! It's driving me crazy I've done everything !please help !!!!! Thanks xxxxx

 

[Sarah]

Try taking the batterey out or restore your phone to factory settings? Is it topped up?

 

[Yasmin]

I think this is a fault with the actual phone...you might want to take it to a phone store...