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Message: <blockquote data-quote="michelle" data-source="post: 2434083" data-attributes="member: 211528">Try a system restore first... you can wipe the computer clean back up to a certain date in the past. I'm not sure what's wrong with your computer, but this may help if you are trying to restore your computer after downloading something nasty. System restore will usually guide you through the process...little room for error. Simply choose the date which you want to restore your laptop back to, then start the system restore. The computer will do the rest...Search for system restore by clicking on the start button on your laptop. Then click over to the right on HELP & SUPPORT. Search in the searchbox for SYSTEM RESTORE.</blockquote>