Norton gives me a pop up window with "Trojan Horse remove failed (Eject CD/DVD e:\)"?

missmorty07

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Norton gives me a pop up window with "Trojan Horse remove failed (Eject CD/DVD e:\)"?

I also get the message "Norton detected Adware.Lop (Eject CD/DVD e:\)" the remove and fix commnds also failed.
I don't have a CD/DVD in my driver and i tried opening/closing it and it works fine. I also talked to Norton support and they could not remove it and asked me to buy another care package.
Has anyone encountered this and was able to fix it?
I would appreciate any help you can give me. Thanks!
 
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