nodamejeanne
New member
- Oct 17, 2009
- 2
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Why is a phone's proof of purchase so necessary? I mean I can figure it's needed for the warranty period and you can really screw yourself over when you don't know what box or folder it's in..
but can the representatives of a phone's services look up that information?
I had a 3-year phone contract going on with Phone Company A, and 9 months into the first year, the phone bought from their company a few cities away breaks down.
The two nearby booths for the phone look it over and say yeah, warranty would cover only if I held the proof of purchase. It's not something I have on hand at all, and when my dad's car from Canada broke down in the US, or a camera from El Paso broke down in Holland, both of these could be dealt with the related companies without a proof of purchase.
Despite the useless phone, I'm still stuck in the contract, so a new phone is bought at full price for the next two years and works just fine. The end of the contract is coming up 3 days after the final bill, and I move onto PhoneCompanyB two days before A's contract ends. A couple days' waiting would've saved me from an Early Cancellation Fee from CompanyA.
Over a call with CompanyA and some digging, the answer that keeps coming back is that the bill cannot be waived because an agreement was signed for a 3-year-contract, even if it is just two days, while on my part warranty couldn't help out.
but can the representatives of a phone's services look up that information?
I had a 3-year phone contract going on with Phone Company A, and 9 months into the first year, the phone bought from their company a few cities away breaks down.
The two nearby booths for the phone look it over and say yeah, warranty would cover only if I held the proof of purchase. It's not something I have on hand at all, and when my dad's car from Canada broke down in the US, or a camera from El Paso broke down in Holland, both of these could be dealt with the related companies without a proof of purchase.
Despite the useless phone, I'm still stuck in the contract, so a new phone is bought at full price for the next two years and works just fine. The end of the contract is coming up 3 days after the final bill, and I move onto PhoneCompanyB two days before A's contract ends. A couple days' waiting would've saved me from an Early Cancellation Fee from CompanyA.
Over a call with CompanyA and some digging, the answer that keeps coming back is that the bill cannot be waived because an agreement was signed for a 3-year-contract, even if it is just two days, while on my part warranty couldn't help out.