i have AVG's free edition running and it seemed to catch or block it at first, however i ran some scans with spybot s&d, superantispyware, and malewarebytes anti-malware and they cleared more adware/malware/cookies. the computer is still infected though. and when i try to run the built-in sony recovery software it tells me the computer is no longer recognized as a sony device or that the drive the recovery is on isnt found.
i contacted sony's support but they wanted money after telling me its fixable. question is, how is it fixable? ive tried clearing my "documents and settings" folders (when i run quick scans, thats where the files are according to the anti-malware) in safe mode and tried doing everything in safe mode all my friends have mentioned. no luck. please help!!
i contacted sony's support but they wanted money after telling me its fixable. question is, how is it fixable? ive tried clearing my "documents and settings" folders (when i run quick scans, thats where the files are according to the anti-malware) in safe mode and tried doing everything in safe mode all my friends have mentioned. no luck. please help!!