Sony ericsson directional pad problem?

Hmmmmm1

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I hate sony ericsson.

It started off that after picking up my phone it would take a while before the dpad would work, but then it would work fine, now it is completely unresponsive, is this a firmware problem or could it be hardware?? The lights on the buttons work fine...
 
heres the link for sony ericsson support that should help
 
heres the link for sony ericsson support that should help
 
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