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Message: <blockquote data-quote="dangerdale666" data-source="post: 2694235" data-attributes="member: 906733">I was told by a salesman at a T-mobile store that they no longer do free upgrade phones. So I bought a $30 cheap flip phone. A month later my wife looks online and found she could upgrade to a fancy touch screen for free. I went back to the store, and they were rude about it, and told me I would have to contact customer care. The supervisor said that there is no one I can talk to about resetting the upgrade date and getting a free phone. Why would I BUY a piece of crap, when I could have waited and got a good phone for free. I reported this to the bbb, but after reading online, it doesn't seem that they give a crap. Who else can I report this to, or what course of action do I have. Is it illegal to lie to a customer?Other than the bbb (Better Business Bureau), what other agencies deal with fraud.</blockquote>