Telus charged me TWICE?

M

milacvetkovic

New member
Joined
Jul 15, 2008
Messages
4
Reaction score
0
Points
1
Okay, so today I topped up my Pay as you go account with ten dollars. Just now I decided to add the Messaging 250 feature for 5$, when I was adding it, at the bottom of the page it was specified there is no other fee to add this feauture, just the 5$. Once I added it, it charged me TWICE for this feature. I went on my 'transactions' page, and it charged me once for 'feature activation' and once for 'feature renewal'. I called *611 but their offices are closed at this time. Has this happened to you before, and will I get my extra $5 back?
 
wait till their offices are open, then talk to a customer service rep...

since its got the charge under two different names, it doesnt seem like the same charge, but they'll be able to explain it to you... if it is indeed a mistake, then the $5 will be credited to your account
 
Back
Top