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<blockquote data-quote="geem1" data-source="post: 2448457" data-attributes="member: 589996">I purchased a HTC Hero in December 2009. In October 2010 my apartment was broken into and the phone was taken. I called telus and told them what had happened, they told me I could either buy a blackberry from them for 300$ or wait until 3 monthes until my 1 year was up so I can get an upgrade without any fee. Today I went to the futureshop and they called telus for us. We sat there for a good hour on hold. They transferd us to there l&amp;r department. The lady said that there was no way the early upgrade fee of 240$ could be waived. We explained to her that we have been paying the 56 dollar plan for 3 monthes now without any service for the phone, but she said that she couldnt do anything. Now&nbsp; they want us to pay 399 for the iphone 4 16gb, 160 for the phone and 240 for the upgrading fee.I am extremely unhappy with what has transpired and am asking what my options are now and if there is anything i can say or do that will make telus waive the 240$ fee.</blockquote>

[QUOTE="geem1, post: 2448457, member: 589996"] I purchased a HTC Hero in December 2009. In October 2010 my apartment was broken into and the phone was taken. I called telus and told them what had happened, they told me I could either buy a blackberry from them for 300$ or wait until 3 monthes until my 1 year was up so I can get an upgrade without any fee. Today I went to the futureshop and they called telus for us. We sat there for a good hour on hold. They transferd us to there l&r department. The lady said that there was no way the early upgrade fee of 240$ could be waived. We explained to her that we have been paying the 56 dollar plan for 3 monthes now without any service for the phone, but she said that she couldnt do anything. Now they want us to pay 399 for the iphone 4 16gb, 160 for the phone and 240 for the upgrading fee. I am extremely unhappy with what has transpired and am asking what my options are now and if there is anything i can say or do that will make telus waive the 240$ fee. [/QUOTE]

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