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Message: <blockquote data-quote="Aporia" data-source="post: 2037032" data-attributes="member: 614580">A good PR move would be for your company to put a good FAQ/explanation of the service, or at least why you can't do estimates over the phone, on your website and answer his ranting by saying "We're sorry that you feel this way, but you can find more information at our website here..."This move tells people that you are not only confident in your service, but that you strive to satisfy all customers, even the jerks.</blockquote>