I just upgraded my phone (about 8 months ago) and I have replaced 5 phones since then. I originally got the HTC HD2..(The phone I upgraded to) which failed so a replacement was sent to me.. (after 4 replacement phones) they gave me a new Brand/Type replacement phone which is the Motorola Cliq. (Which I think I have downgraded) now I am on the 6th phone. my Motorola Cliq is experiencing software related issues or what not. Then a message pop out of my phone explaining that I should send back my defective phone with the pre-paid return label* (hmm thats weird) so I called in and T-Mobile Cust. Said it (it allready been confirmed and was sent) But after 1 week and 2 days.. I haven't got my replacement phone. So I called cust.rep about it, and I got a response that she will we be tracing the package (and its verified that my address is indeed correct) How can I do that, if the replacement phone haven't arrived yet!. (duh)
So the rundown.
1. Im sick and tired calling customer service back and forth.
2. Needs to drop in the defective phone into UPS.
3. They're just confusing me even more.
4. Stuck at my old flip phone not being able to use the Web Plan I purchase efficiently (since the phone im using isn't a smartphone)
5. Loppholes after loopholes
*So do i have a shot at this?. My contract ends 1 1/2 more years and with just 7-8 Months and I am already experiencing difficulties*
4 Years of service with them. I upgraded 2 phones with them.
*EDIT: 4 Years Contract service with T-Mobile, upgraded 2 phones.and this the 3rd. 5 Replacement phones. 2 Different Brand/Models of replacement = 1 Not happy customer
Thanks Daniela for the feedback, I really appreciate it.
Well that's really inconvenient Why would they want to hear their "valued" customer complain and give negative remarks?. They should have just let go of the customer if they wish to, it just leaves a bad taste in my mouth. not getting the right "service" of being a 3 line account with them. but once I cancel I will be paying a total of $600 or more, and to me that's unacceptable!, why should me(us customers) be charged for defective unusable cell phones and a bad service?!.
So the rundown.
1. Im sick and tired calling customer service back and forth.
2. Needs to drop in the defective phone into UPS.
3. They're just confusing me even more.
4. Stuck at my old flip phone not being able to use the Web Plan I purchase efficiently (since the phone im using isn't a smartphone)
5. Loppholes after loopholes
*So do i have a shot at this?. My contract ends 1 1/2 more years and with just 7-8 Months and I am already experiencing difficulties*
4 Years of service with them. I upgraded 2 phones with them.
*EDIT: 4 Years Contract service with T-Mobile, upgraded 2 phones.and this the 3rd. 5 Replacement phones. 2 Different Brand/Models of replacement = 1 Not happy customer
Thanks Daniela for the feedback, I really appreciate it.
Well that's really inconvenient Why would they want to hear their "valued" customer complain and give negative remarks?. They should have just let go of the customer if they wish to, it just leaves a bad taste in my mouth. not getting the right "service" of being a 3 line account with them. but once I cancel I will be paying a total of $600 or more, and to me that's unacceptable!, why should me(us customers) be charged for defective unusable cell phones and a bad service?!.