Apologies may be good for more than just the soul, according to research by a University of Illinois professor of law and of psychology. Jennifer Robbennolt says her studies show that apologies can potentially help resolve legal disputes ranging from injury cases to wrongful firings, giving wounded parties a sense of justice and satisfaction that promotes settlements and trims demands for damages. "Conventional wisdom has been to avoid apologies because they amount to an admission of guilt that can be damaging to defendants in court," she said...
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