Amazon Marketplace refund for buyer who claims she sent back book?

[MattSmith1]

Ok so I sold a girl a text book that I bought two semesters ago for cheap, it had some water damage and the ink pooled to look like it was molded, but it wasnt mold its just on the first two pages and only where the title was and its the same orange and black color that the title was.

I showed her all this prior to us making the deal with photos, a complete description, full disclosure, the whole nine yards and she agreed that it would be fine because I was selling it for very cheap.

I get on about a week ago and she has filed wanting a full refund because I didnt disclose the fact it had mold, which it doesnt and which I did prior to sending.

Well I offered her a partial refund and she didnt take that. So she opted for the full refund minus shipping costs, which she went crazy about because the thought I'd send her back shipping costs on top of the money it took her to send it back.

Now its a week later, she's angry because I havent sent her a refund, but the book hasnt shown back up and shes only two states away and she claims she sent it priority mail but she didnt get a delivery or tracking number so she cant verify that claim.

So my question is this. Since I never got the book back, she cant show me she sent it, I think she's trying to get something for nothing, what are my options? How is Amazon's process on this? I'm surely not going to give this girl a refund when I didnt get my book back, and even gave her full disclosure of the problems with the book beforehand.

Is Amazon going to screw me and rule in her favor? When she has no proof and I'm totally in the right here?

 

[RahulP]

disclose your conversation (emails whatever) with her and her responses to amazon, i think there is a proper place for that, and show that you informed her of the exact condition of it. also inform them that she confirmed receipt of the product (obviously) and that on her part, she didnt have delivery confirm and that you have no records of receiving the book back. let amazon take care of the rest.

on your end, do not refund anything. you aren't some giant corporation who would rather take a tiny financial hit than ruin customer service, you are (im assuming here) just someone selling a few things here are there. you properly informed her of the condition, and she agreed to it, now it's her problem if she decided she didnt want it anymore.