Anyone else had credit 'stolen' by t-mobile over christmas?

  • Thread starter Thread starter littlemissmanics
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littlemissmanics

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I put £10 credit on my phone on 23rd December, which was successful, but then it was taken off. They're now refusing to return the credit to my phone, and say there is nothing they can do about it. Means i have no credit on my phone, and am a tenner down in general. All they would say is system failure and that without the transaction ID they will not pursue it. After i got the confirmation Text and online i threw away the receipt. Anyone else had this trouble with them?
 
I had the same problem with o2 a few years back, i went back to the shop i bought the top up from, got them to check their transactions records on their system, and they gave me the transaction ID etc, its usually recorded on their systems.
 
Ive had the same problem with Virgin in the past.Absolutely useless the lot of them.
 
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