I'm looking to use my insurance (+50) to replace my malfunctioning LG Scoop but I don't want them to give me another piece of sheit malfunctioning Scoop OR Banter....they both have similar or worse problems and I'm tired of it. The Motorola Rival is basically the same phone but a little snazier looking, and made by a different maker. I'm HOPING that they'll replace it with this, because I do not want (as I said) the same phone again. The first one didn't work and the second didn't work. I didn't it was in my policy to return the phone if it was malfunctioning, because it wasn't constant, it would happen SOMETIMES...ugh. Anyway, now it is non-stop shutting it's self off and the battery doesn't even work, I have to use my friend's old battery from when he had a Scoop. I had Alltel but my contract was moved over to Verizon. So....will they give me an LG Scoop/Banter even though they no longer offer it on their site?