Does Verizon Wireless think its customers are ignorant?

nd2105

New member
I have been having trouble with my droid eris ever since the 2.1 update. The problems (phone shutting off by itself, ending calls by itself, not being able to hear the other person in a call, touch screen super slow and at times unresponsive, and just overall slowness of the phone) have become too annoying so I took the phone in. I did not have many apps or pics,videos, or whatever else on the phone. The 8GB memory card was completely empty too. He takes the phone for 10 minutes and all he does is take out the battery and put it back in. I could have (and did like 5 times) done that myself. Then they just ordered me another one. I don't want another one. My brother has the same phone and his turned off by itself and is now stuck on the verizon wireless screen. They are crappy phones and everyone I know who has one hates it. What can I do to handle this situation because it is very frustrating. Also the service reps did not look so enthusiastic to help. I can understand why though. But what can I do?
Actually it was a great phone until the 2.1 update and then it was horrible. The only thing that really made me mad was that he took the battery out and put it back in. What exactly will that do. Nothing. Anyways I'm sure I know 10 times more about phones than those reps do.
 
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