Error 32, Time warner Cable...help?

T

TiredOfBeingShort

New member
I just had a digital box installed today, I really want to use Entertainment On Demand...
Whenever I try to watch a movie/show it says the movie/shows currently unavailable (Error 32)..
I don't feel like calling time warner, they're possibly closed anyway.
Please tell me why I can't watch any of the on demand items?
 
U

Unregistered

Guest
Restart box or wait. This happes on a regular basis and it will work.


I know im am prolly bumping an old thread but this is something alot of people look up so I figured I would help out.
 
U

Unregistered

Guest
Got an error 32, rebooted box, still getting the error. Of course time Warner isn't available to help, they don't care about their customers. The cable often times doesn't work properly and this is just one more issue. I don't know how thrifty away charging money for a product that has never worked correctly for
The entire time I've been a customer. On demand won't work, or the channels get a weird robotic voice and fast forward or rewind themselves.
 
U

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lol, stfu dont be spreading rumors that arnt true, time warner cable is da bomb! you think that if they didnt care about their customers they wouldn't have technical support 24/7, ive been using time warner cable for almost 3 years now, and i have never had a problem with the dvr, just error 32 on ocassion
 
U

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TWC isn't great

Maybe it works fine for some people, but we've had digital cable through them for going on a year now, and it's been nothing but problems.

When it got installed, the guy installed it incorrectly, and all our channels were glitchy.
We constantly get "[X] Channel is not available at this time" messages.
OnDemand is persistently giving Error 32 and 498 messages.
When we fast-forward or rewind and then press play, it'll jump back about 1 minute.
It goes out constantly.

And yeah, that 24/7 customer support is there, but every time I call, I'm on hold forever, and then they tell me 'A special team is on your case' and I never hear back about anything. If you ask me, TWC is terrible.
 
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Unregistered said:
Maybe it works fine for some people, but we've had digital cable through them for going on a year now, and it's been nothing but problems.

When it got installed, the guy installed it incorrectly, and all our channels were glitchy.
We constantly get "[X] Channel is not available at this time" messages.
OnDemand is persistently giving Error 32 and 498 messages.
When we fast-forward or rewind and then press play, it'll jump back about 1 minute.
It goes out constantly.

And yeah, that 24/7 customer support is there, but every time I call, I'm on hold forever, and then they tell me 'A special team is on your case' and I never hear back about anything. If you ask me, TWC is terrible.
Click to expand...
There is a setting in your menu that tells the box how far to rewind after you FF or RW. Be default its set to something but you can change it to 0 and it will help keep your shows from jumping back when you press play.
 
U

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anyone who says TWC is good hasnt had any other provider i/e uverse fios or even cox
 
U

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Yeah TWC is just awful. For the longest time they blocked ESPN3 access, but now they finally got it.

I live in an area that TWC pretty much has a monopoly on (except for direcTV) and I have had to deal with outages, poor service, slow internet, etc for YEARS. I am currently receiving the 032 error message for on demand. I have had enough and am switching to directTV after this month ends
 
U

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iv had time warner and i barely have problems... i too live in an area where direct tv and twc are dominant and both are win/lose situations. with time warner you get on demand and movies are cheaper but there more problems but lol you also get 24/7 customer service and theyr pretty good not the best but still pretty good. direct tv i never have any problems at all and they have awesome channels but their customer service sucks, my bill gets more expensive every 2 months and they shut you off so quick and they charge an arm and a leg when they decide they want to terminate your service without you saying to when your late on your bill for 2 weeks. i actually have more complaints about their how they run their shit but i really like direct tv, its just a pain when it comes to the bill and customer service. in all, when my direct tv contract is up, im sticking to netflix and hulu plus
 
U

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I work for Time warner cable and we are the best cable company out there, If you reboot your box once a week by unplugging it for a couple a seconds and then plug it back up you will have alot less issues with your dvr. Just like you reboot your computer and cell phone every day. And just in fyi we usually have pretty low hold times down here in south carolina. Directv cannot hold a candle to us.
 
U

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Unregistered said:
I work for Time warner cable and we are the best cable company out there, If you reboot your box once a week by unplugging it for a couple a seconds and then plug it back up you will have alot less issues with your dvr. Just like you reboot your computer and cell phone every day. And just in fyi we usually have pretty low hold times down here in south carolina. Directv cannot hold a candle to us.
Click to expand...

The box reboots itself about once a day (and it takes much longer to come back up versus a cell phone or computer). And its AFTER the reboot that Error 32 appears. The constant and lenthy reboots and error messages are completely unacceptable for the cost of the cable service.
 
U

Unregistered

Guest
hahahahaha why should we have to reboot our box....noooo other company have i ever had to do that...i had direct tv for 5 years and the only reason i switched was cause i lost my job and still wanted the channels and time warner at the time was having a special if you signed up you would play a base rate the 1st 2 years. I ENDED UP FINDING A WAY TO GET MONEY TO PAY THE CANCELLATION FEE AND GET RID OF TIME WARNER BECAUSE I HAD PROBLEMS EVERYDAY. PROBLEMS THAT TECHNICAL SUPPORT COULDN'T EVEN FIX. AND ON TOP OF THAT, THAT WAS EVEN IF TECHNICAL SUPPORT F-ING ANSWERED THE PHONE. I suggest you go work for another company because you saying that about time warner literally makes you look like a clown.
 
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