If you have a windows computer, a connection notice should pop up on the computer screen letting you know that there is a new usb connection. A box should come up asking you how you want to view the info. You might need to give it a second to recognize the phone. If that doesn't happen then you can go to "my computer" where you have the "c drive" and the disk drives and check and see if you see a new drive saying lg sentio. Hopefully that helps some, I have no experience with mac computers. Another thing is if you have a program like windows media player, you can go into that program and it would list the phone as a place you can sync music to. One last thing is you can see if there was some kind of disc that came with the phone that has some software on it, that could help. Good luck!