I received a faulty DVD from a company I ordered online. I decided to return the item by international shipping(from US to Canada) it via registered mail with insurance since the item had to be insured based on their return policy.
Turns out a lot of time has passed by and the address I sent it to was in fact the correct address(I confirmed with the company customer service before I sent it) yet the same faulty item got returned to me because I was told after calling USPS that they attempted to deliver it THREE times to the recipient and nobody picked up the item. Because of that, the item got returned to me. I and the company's customer service have had some e-mail message exchanges during the time after I sent it-they said they will check up on it.
And after I reported to them that they did not pick up the item and that I got the same faulty item back, they don't seem to answer my e-mails anymore.(there were no offensive e-mails or any with bad tone) I don't know if they are ignoring my e-mails now... and its been a few days.
Anyway, I lost more money on the shipping and insurance of the item than what I paid for it originally and I still have this bad item and I don't know legally whose at fault and whether if I can get my money back from this situation(USPS won't refund my shipping/insurance) or a new DVD.
Turns out a lot of time has passed by and the address I sent it to was in fact the correct address(I confirmed with the company customer service before I sent it) yet the same faulty item got returned to me because I was told after calling USPS that they attempted to deliver it THREE times to the recipient and nobody picked up the item. Because of that, the item got returned to me. I and the company's customer service have had some e-mail message exchanges during the time after I sent it-they said they will check up on it.
And after I reported to them that they did not pick up the item and that I got the same faulty item back, they don't seem to answer my e-mails anymore.(there were no offensive e-mails or any with bad tone) I don't know if they are ignoring my e-mails now... and its been a few days.
Anyway, I lost more money on the shipping and insurance of the item than what I paid for it originally and I still have this bad item and I don't know legally whose at fault and whether if I can get my money back from this situation(USPS won't refund my shipping/insurance) or a new DVD.