My husband and I bought a used 2004 Ford F-150 from a car dealership in August of 2008. We have had to take it back for three different repairs now and have only put 4,000 miles on the truck since we purchased it. First the driver's side window dropped down in the door, which required a new wiring assembly, etc. Because we purchased an extended warranty it cost $100 to fix. Two months later the same thing happened but on the Passenger window, so yet again another $100. Last week the front passenger brake caliper locked in place while I was going 60 mph on the freeway. The warranty covered the brake pad and caliper but not the rotor even though it was ruined as a result of the brake caliper failing. The total cost of repairs and rotor was $335.12. Upon inspecting the truck we were told that the rear brakes were worn and in need of replacement, another $253. We were given a verbal estimate that the total repairs were going to be $585.45, but when we picked up the truck it was $617.74. I give up, I am annoyed that we have put such little mileage on this yet we have had to fork out so much in time and money to fix this thing. And I would like advice on writing the letter complaining to the dealership. Also, any advice on how to include the fact that the rear brakes shouldn't have been worn down after only 4,000 miles?
This is easy...i want to write a compliant letter to the dealership because they have bad customer service, are liars, etc.
This is easy...i want to write a compliant letter to the dealership because they have bad customer service, are liars, etc.