C
cookie monster
Guest
I went to a Tmoblie kiosk and told them that I would like to add 2 additional lines to my family plan and was advised that the additional cost per month would be $10.99 per line. I signe d a two-year contract. Well, I already had 5 lines and apparently that is the maximum number of lines you can have on one plan so, unbekownst to me, the opened up a new plan and long story short, I now have to pay an extra $100/month instead of $20. When I went back to the kiosk, they tried to straighten it out, but when the got off the phone, they sai "Well, apparently you can only have 5 lines on one account" In other words, they didnt know this either. I called T-Mobile and spoke with several people. The higher up I got, the ruder they got. They all basically said, yeah, you are sort of screwed but we cant do anything so sorry! Now I am stuck for 2 years. What do I do now?