I really hate T-mobile? advice please?

[Howyoudoingeee]

I pay 100 bucks each month. I have a blackberry. This is my second phone in the year (15months) of my contract. I have had the worse experiences with this phone company---from rude customer service and to my phone being broken. My phone is broken now. They don't even do in-store exchanges, so I could get me a phone. I am so sick of this company. I work and I am college student, I spend all this money on this phone and I receive NO HELP and terrible customer service. I pay my phone bill 2 weeks before its due never late. But they want me to pay 50 bucks for a loaner phone. WHAT? I would have 50 dollars if I didn't pay my phone bill. I am so upset. I don't even have a phone to use. I am crying...I really hate T-mobile,
Believe me I tried to do everything---they stick together