Internet constantly disconnects. Will changing my modem solve this problem?

¿Alexm

New member
My internet sometimes works fine for hours, but at other times my internet works for about 10 minutes and then it disconnects for about 2-3 minutes.
So how can I fix this and what is the cause? I'm not wireless. I've used the Diagnostics Connection tool and I get three results.
1.Internet has now been restored.
2.Can not find problem. Call your Internet Service provider.(parents don't want to)
3. There is a problem with your modem and/or router. Check your cables if they are all connected. Turn off and turn on and wait 3 minutes.

My parents are planning on buying a new modem soon. I think it might be my modem although, it could be anything.
 
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