My internet connection has went from blazing fast.. to super slow? what the HECK?

[ShannonF]

I have had Road Runner Turbo (one of the fastest internet providers) it has been blazing fast for me and I've loved it.

Just a few minutes ago, I closed the browser for a minute, and when I re-opened Internet Explorer, it had went from it's BLAZING FAST speed to Dial-up speed! Earlier today when my computer was working, I ran a test and I found out it was super fast. Right after this happened I ran another test and it showed me I was running on a dial-up connection.

I called up the cable company and they told me that there may be a virus because right now I should be getting fast speed.

PLEASE HELP ME I don't know what to do here. I want my connection back !!!

Anyone? Please I would really appreciate it.
I've also noticed that some of the websites I have visited took me 10 MINUTES JUST TO LOAD the entire site..

When I went on those sites before it took me 10 seconds.

 

[Shalma]

Depends- where is it exactly slow? is it while surfing the internet, or when running programs? either way, you can make it go faster. If your internet is slow, you should scan your computer for viruses and spyware using suitable programs.Slow internet happens for various reasons. You might have poor hardware connecting your machine to the wall. Maybe your modem-router is not configured correctly.These are just some of many possibilities. If you think that your internet connection is slow, Follow these :- 1 .Switch to a different browser 2.Remove unwanted add-ons, extensions, and plugins3.Close unused tabs 4.Allow (some) cookies and caching Check all once and Do a speed test on your computer here scanmyspeed It will be fast than before..Hope it helps you..