hi all i have just done a master reset on my nokia n8 on the advice of nokia cust serv as i was having trouble with phone , now i am not very good with phones an said to the lady that if i done a master reset would i lose all my pics an vids an she said it would be ok . Now i have no pics or vids an phone is still broke an they say there is nothing they do , now the call was recorded so do i have any sort grounds to seek action against them .