please help me with my computer! CD/DVD drive unable to read?

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Manda

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Hey :)
i have a windows XP..
and its now unable to read or play and CD's or DVD's.
When i run a diagnose test on itunes this is what i get :
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
TOSHIBA TECRA A3
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 7EBBBF7CFDBF6B1F

Current user is an administrator.
The current local date and time is 2010-03-09 17:15:53.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** CD/DVD Drive Tests ****

LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.1.0.1),

D: MATSHITA DVD-RAM UJ-820S, Rev 1.00
Drive is empty.

Error Correction is turned on for importing audio CDs.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive D: MATSHITA DVD-RAM UJ-820S on CDR media at speed 12X.

can anyone please help me i really need this fixed as its imperative that i get this CD/DVD drive to work!
thanks in advance and its much appreciated!
 
I would reinstall the drivers, if that doesnt help, your CD/DVD drive went flop
 
try changing your dvd drive. that may help you. If not try inserting different types of cd's and dvds. I would advice to change the cd/dvd drive.
 
it sounds goosed.The lasers and electronics can fail .Sometimes a Lens cleaner disc helps if you do a lot of burning.A new dvd/cd re writer can be had for twenty quidish($30 dollars?) and often comes with a free burning software suite although you dont need to install it .Sometimes a new one will only work with the supplied software but this is rare.To replace it you undo both sides of the computer case ,then undo the 4 small screws and disconnect the power wire (small block connector) and then the data connector(larger flat cable on ide type drives) and the unit will pull out the back or front, replace new drive ,fit screws and cables then side panels and your away.Newer drives use a sata type data cable which is an small cable ,older types use IDE which is a flat wide ribbon cable.Whatever type it is all connectors are slot based so it's impossible to put the cable in wrong.A sata dvd/cd writer is a little faster but just take your old one out and take it to the shop and get a new one.You can get one with the same colour for aesthetic enjoyment.Lastly , on the back of the drive is a very small jumper pin connector .This is used to tell the computer weather it is a Master or Slave, the bod in the shop will check this for you,they usually come set as master as most computers use one drive .with the advent of dvd/cd writers they have become more unreliable because the drives need two lasers .One for cd's (red wavelength) and one for DVDs (blue wavelength) this is because DVDs cram a lot more data on them so need a smaller laser to make smaller tracks.This is why they are a bit more unreliable as there are more things inside to go wrong.Generally a new drive will read and write all disks faster.You can also use the writer to back up important data in case of storage drive failure .I recommend you burn your photos and documents to a dvd backup disc using rewritableDVDss as these last much longer for storage and can be reused.Beware of cheap discs ,you just end up throwing more away and wasting your time.Remember to turn it off before take the side panels off.
p.s. itunes is riddled with DRM
 
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