yea same problem here too. here's what i do. i had a motorola razor before with their multimedia cd which can shorten or make songs into ringtones. i just sent it to my razor then using bluetooth i send it over to my w580. another way you can do this is just by buying or maybe downloading a ringtone creator and just chop the song into pieces you like then save it as wmp so you can just sync it using windows media player...i hope this helps...i havent tried the wmp version yet but ill try it now