I just purchased mine a few weeks ago that came with a free ear piece. Well, after going back to the store the next day to purchase the Bluetooth ear piece, I like it a whole lot better. My only problem is that it doesn't come with a manual. I had to go online to learn how to do some different things and I'm still learning. Oh yeah, something else, for some reason I can't call to Hawaii. It keeps telling me I don't have enough on my balance for that, but I pay the flat $55 rate so that should not be a problem. I keep forgetting to call the store about this though.
But, for me it's ok because I only use it to talk to my children and not to listen to music and download, etc.
(I'm from the old school, so all that other stuff doesn't interest me.)