What is wrong with my dvd/cd rom disc drive?

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stephanieisred87

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I have a toshiba satellite laptop that is a little more than two years old. I am currently running windows vista (which i hate hate hate!)

I can't seem to get anything to run using my disc drive. I discovered this just as I was about to reformat my computer, which it needs very badly. When I put a disc in it, it sounds like it starts to run, and then stops. My husband said that the disc drive somehow uninstalled itself, but when I look at the device manager, it shows up and says its working fine.

If it did somehow uninstall itself, how would I install it? I've looked online for answers and so far all I've found are outdated answers, or it just doesn't apply to my specific situation. So if you answer, please answer as simply as possible!

Thanks everyone!
 
The first part is simple, the second isn't. There is no simple method if the first doesn't work!

1. Turn off PC/laptop.
Disconnect CD/DVD drive*, turn PC/laptop on, allow to boot fully, then turn off again.
Re-connect CD/DVD drive and turn on.
Windows will re-build the drivers or start the 'Found new hardware wizard'.

2. If that doesn't work, log on as an Administrator....

***Always back up the registry before making changes (make a Restore Point)***

Vista/Windows 7

Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM
\CurrentControlSet
\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
Ensure that the right pane has CD/DVD Drive in it.

In the right pane, click UpperFilters.

You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, see 'Note'.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.

'Note'
In the right pane, click LowerFilters.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
If you do not see the LowerFilters registry entry, this can't help you any further.

XP

Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM
\CurrentControlSet
\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
Ensure the right pane has CD/DVD Drive in it.

In the right pane, click UpperFilters.

You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, see 'Note'.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.

'Note'
In the right pane, click LowerFilters.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
If you do not see the LowerFilters registry entry, this can't help you any further.

*Most laptops will have either a sliding switch or 1-2 screws holding the drive in. Sliding the switch or removing these screw/s will enable the drive to be pulled from the machine.

If none of this works, time for a new drive!

© arou42
 
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