I am a new user of the BB 9700 and before they installed the BB platform, I could synchronize my device with my computer and didn't´t get a prompt to type the password. Now I wish to synchronize my device and it asks me to put the password. I tried with the initial password of the phone and didn't´t work, I also tried the password that the phone has and didn't´t work either. What is the password that I need to place in the desktop manager to continue my synchronization?. The problem is that I have 5 chances to do it right and I have used 4 and the next time the prompt says it will erase everything in my device! Your help is needed!!!